We offer a 7-day return policy from the date of delivery. To be eligible for a return, items must be in their original condition and packaging. If you receive a defective or incorrect item, please contact us at info@djglass.com.au
Please inspect your order within 7 business days of delivery. If you find any damage, shortage, or defect, take photos and contact us immediately. We will assist you in filing a claim with the carrier.
If confirmed as a manufacturing defect (e.g., stress cracks, large bubbles, material non-compliance), we will replace the defective quantity or issue a proportional refund and cover necessary return shipping costs.
We do not accept returns for reasons other than quality defects.
Customized items (logos, special gift boxes) are non-returnable.
Once the returned goods are inspected and approved, we will issue a refund to your original payment method.
If goods are damaged during shipping, please keep photos of the outer box and products.
We are not liable for delays caused by freight carrier strikes, customs holds, natural disasters, pandemics, or other events beyond our reasonable control.
